Our Values

Rehabilitation is all we do. At our hospital, every decision, resource and policy is designed to support our team. With specialized tools and cutting-edge technology, we deliver the most advanced rehabilitation care available with compassion and enthusiasm. Our values are always focused on doing what’s right for each and every patient – delivering quality, cost-effective care with integrity and respect.

Patient Experience

At our hospital, our employees have made a choice to make a difference.  We continually strive to improve the patient experience, which requires a team of dedicated professionals to lead the way.  It is our goal to provide our patients with unparalleled care delivered with comfort, professionalism, and respect, CPR for short, to continually improve each patient’s experience at our hospital. 

Our CPR program guides the way we provide care to our patients and how we work together as a cohesive, interdisciplinary team.  By treating our patients and our coworkers with Comfort, Professionalism, and Respect, HealthSouth leads the way in patient-centered care.   

We invite you to learn more about us.  Click here to view our mission statement and click here to meet our leadership team.

Comfort, Professionalism and Respect

In March 2011, HealthSouth Reading Rehabilitation Hospital implemented the AIDET program designed by Quint Studer. The program is a powerful reminder to hospital staff that we as clinicians and employees make a direct impact on our patient’s lives every day. Our job is to guide a patient through a difficult time and return them home as quickly as possible.

AIDET=

• Acknowledge
• Introduce
• Duration
• Explanation
• Thank You

When patients arrive to our facility they look to us to provide excellent care and help in an uncertain time.  AIDET is used to reduce the anxiety of patients visiting our hospital. By hospital staff greeting patients and introducing themselves, giving the approximate amount of time for testing and procedures, explaining what will happen and thanking patients for choosing us to take care of them, patients anxiety will be reduced and their satisfaction will increase.

Since the implementation of this program there has been a substantial increase in patient satisfaction and a reduction of patient anxiety.